Idź do góry
  • Definitions

    • Administrator – Wolfgraf Design Tomasz Maj, Opatkowice 9 32-100 Proszowice, NIP: 682-146-47-84, REGON: 120311626 (www.wolfgraf.pl)
    • System – Web Reception service used to manage hotel's occupancy and online booking conducted by the Administrator
    • Hotel – hotel, pensjonat, hostel, ośrodek wczasowy lub inny ośrodek prowadzony przez właściciela w ramach którego wynajmowane są Pokoje.
    • Room – any of the facilities at a hotel which could be rent. According to the System a Room may be: a hotel room, a cottage, a single bed in a hostel, a place at a campsite or other facilities that can be rent.
    • Owner – a corporate body or a private person who has the full legal capacity for legal actions, is registered in the System and offers Rooms to rent within the framework of a Hotel managed by them.
    • User – Owner or a person for whom the Owner has created the User Account within the framework of the Hotel Account owned.
    • User Account – a profile which enables logging on the Hotel's Account.
    • Hotel Account – Hotel's profile set up in the System by its Owner by which the Owner and the Users can control and manage the hotel's occupancy.
    • Regulations – present regulations.
    • Tourist – a corporate body or a private person having full capacity for legal actions, booking a stay in a chosen Hotel at a given date using the System.
    • Payment Operator – DialCom24 Sp. z o.o. (www.przelewy24.pl)
    • Price List – prices for commissions on reservations made.
  • General resolutions

    • Present Regulations establish the rules of using the System.
    • Users and Tourists can use the System on condition that they accept the Regulation's resolutions and the Privacy Policy.
    • The System is used to:
      • manage the hotel occupancy;
      • make and manage reservations by its Users;
      • make reservations by Tourists.
  • Rights and obligations of Administrator

    • The administrator is obliged to:
      • provide services to the Owner in the time of the Subscription Period;
      • protect the personal data of Owners, Users and Tourists according to the Privacy Policy regulations;
      • inform Users about the changes made in the Regulations.
    • The Administrator is not responsible for User's actions, including:
      • damage caused by inappropriate usage of the System by Users;
      • contents of the data, photoes, Room prices set by Owners published in the System;
      • correctness of the information and offers published by Owners;
      • actual availability of the Rooms presented in the System.
    • The Administrator binds himself to make every effort in order to verify the correctness of the offer and the authenticity of information given by Users.
    • The Administrator is also not responsible for the arguments between the Owner and Tourist and reserves himself the right not to take part in these arguments.
    • The Administrator does not provide Users with any technical help. Administrator makes accessible on the System's website: advice, explanations, answers for the most commonly asked questions and training films which aim is to facilitate Users use the System and enables solving problems.
    • The Administrator is not responsible for:
      • loss caused by the possible errors in the functionality of the system and errors in software. Administrator binds himself to make every effort in order to provide proper functionality of the System and respond to information about errors and fix these errors as fast as possible;
      • lack of continuity of the services caused by technical reasons or other;
      • actions of the third party or force majeure.
    • The Administrator is not a party of the agreement made between the Owner and Tourist, he is only a service provider enabling a technical possibility of contact between the Owner and Tourist.
    • The Administrator reserves himself the right to:
      • initiate technical breaks in the functionality of the System after sending earlier notifications to the Users;
      • initiate technical breaks in the functionality of the System without earlier notifications, at the same time ensuring that he will make every effort to reduce or eliminate such breaks.
    • The Administrator has the right to block or remove User's Accounts or the Hotel Account in the following circumstances:
      • User does not obey the Regulations;
      • User acts to detriment of Administrator, other Users or the System;
      • User's operations carry with them danger of damaging the System or disturbing its proper functionality;
      • false or misleading data has been provided by the Owner or User
    • In the case of the circumstances described in point 6. Administrator reserves himself the right to:
      • cancel reservations;
      • block the access to the Hotel Account or the whole System to particular Users.
  • Rights and obligations of the Users

    • The Owner is responsible for the contents and the material published by means of the System - according to the Act of 4 February 1994 about authorship rights and related rights (Dz.U. 1994 nr 24 poz. 83).
    • The Owner declares that the data entered by him into the System are truthful.
    • The Owner agrees that the contents and materials published by him in the System can be used by the Administrator
    • The Owner is obliged to update the hotel occupancy and reserved times in his hotel currently.
    • Users are obliged to obey the confidentiality of Tourist's personal data and protect their data used for logging against access from unauthorized persons.
    • In the case of an intrusion of an unauthorize person after an earlier disclosure of the logging data, the responsibility of a possible damage is put on the User who has revealed these data.
    • The Owner may establish individual conditions concerning booking the facility within the framework of the System. However they cannot put any obligations on Administrator or be in contradiction with the Regulations.
    • Users give their consent to receive from the System mailing information concerning the functionality of the System, changes, novelties, possible extensions etc.
    • The Owner may resign from the services provided by the Administrator at any time. In the case of such a decision the Administrator should be informed about this fact via email. The message must be sent from the same account which was given during the creation of the Hotel's Account in the section called Owner's Data. The content of the message should include complete Owner's data and the declaration about resigning from the services.
  • Price list

    • Using the System by the Hotel's Owner is not chargeable.
    • The Administrator collects fee in the form of provision for the reservations made online in an outer calendar. Commission is not counted if the reservation is cancelled or entered into the panel by a receptionist. Commission is counted monthly by the System, which is confirmed by issuing an invoice at the end of the month with the due date of 14 days.
    • The commission which is counted is 1,5% netto from the value of the reservations made online.
    • Online payments are realised by the Payment Operator – DialCom24 Sp. z o.o. (www.przelewy24.pl). Payments may be made by credit cards or online transfer. A 2% commission is took for making online payments.
  • Online payments

    • Owner's online payments made in favour of the Administrator are operated by the Payment Operator.
    • The Administrator does not store credit/debit card numbers.
    • Payment Operator Regulations are available on their website.
    • Using the Payment Operator services means accepting Payment Operator's Regulations.
  • Final resolutions

    • The Administrator provides services in the framework of the Polish law and is subject the the Polish law.
    • In all matters which are not settled in this Regulations particular Civil Code regulations shall apply.
    • All the materials which are part of the system are protected by the law - in particular it concerns: software, logotype. name, contents, layout and the database.
    • Notices, errors and system breakdowns should be reported to This email address is being protected from spambots. You need JavaScript enabled to view it. .
    • Attempts of circumvention will be treated as breaking the rules of the Regulations.
    • The Administrator reserves himself the right to change the content of the Regulations. The Owner will be informed about the changes via email. First login into the System after the changes were made will be treated as accepting the new content of the Regulations.

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